Privacy Policy

Mr Jili Privacy Commitment

At Mr Jili, we understand that your privacy is important. When you play baccarat, tongits, slots, or place bets on sabong and esports at our casino, you trust us with your personal information. This Privacy Policy explains what data we collect, why we need it, how we use it, and most importantly, how we keep it safe. We're committed to transparency because that's what Filipino players deserve.

This Privacy Policy applies to all services offered by Mr Jili, including our website at https://mrjili.best, mobile applications, and any related gaming platforms. By creating an account and using our services, you agree to the collection and use of information as described in this policy. We comply with applicable data protection laws in the Philippines and international standards for data security.

1. Information We Collect

Mr Jili collects different types of information to provide you with our casino services, verify your identity, process transactions, and improve your gaming experience. Here's exactly what we collect and why we need it:

Personal Identification Information: When you register for a Mr Jili account, we collect your full legal name, date of birth, gender, residential address in the Philippines, valid email address, mobile phone number, and government-issued ID details for verification purposes. This information is essential for account creation, age verification (you must be 21+), and compliance with anti-money laundering regulations.

Financial Information: To process deposits and withdrawals, we collect payment method details including GCash account information, Maya wallet details, bank account numbers for BDO, BPI, or UnionBank transfers, and debit or credit card information if you use Visa or Mastercard. We also maintain transaction history showing all deposits, withdrawals, and gaming activity for your account security and regulatory compliance.

Gaming Activity Data: Mr Jili tracks your gaming behavior to provide personalized recommendations and ensure responsible gaming. This includes games played (baccarat, tongits, slots, sabong, esports betting), betting patterns and amounts, session duration and frequency, win and loss records, and bonus usage history. This data helps us identify problem gambling behaviors and intervene when necessary.

Technical Information: When you access Mr Jili from your computer or mobile device, we automatically collect certain technical data including IP address and geolocation (to verify you're accessing from the Philippines), device type and operating system, browser information, screen resolution, language settings, and access times and dates. This helps us optimize our platform for your device and detect fraudulent activities.

Communications: We keep records of your interactions with our customer support team, including live chat transcripts, email correspondence, and phone call recordings (with your consent). This helps us improve our service and resolve any disputes that may arise.

2. How We Use Your Information

Mr Jili uses your personal data for specific, legitimate purposes that directly benefit your gaming experience and ensure platform security. Here's a detailed breakdown of how we use each type of information:

Account Management: Your personal information allows us to create and maintain your Mr Jili account, verify your identity to prevent fraud, authenticate your login credentials, enable password recovery when needed, and provide personalized account dashboards showing your gaming history and balance.

Transaction Processing: Financial information is used exclusively to process your deposit requests through GCash, Maya, bank transfers, or cards, execute withdrawal requests to your registered payment methods, verify ownership of payment accounts, detect and prevent fraudulent transactions, and maintain accurate transaction records for accounting and regulatory purposes.

Game Provision: Your gaming activity data helps us deliver the games you love (baccarat, tongits, slots, sabong betting, esports wagering), track your bets and payouts accurately, apply bonus terms and wagering requirements correctly, generate fair and random game outcomes using certified RNG technology, and resolve any disputes about game results or payouts.

Responsible Gaming Protection: At Mr Jili, we take responsible gaming seriously. We analyze your gaming patterns to identify signs of problem gambling, enforce deposit limits and cooling-off periods you've set, implement self-exclusion requests immediately, provide warnings when your gaming behavior raises concerns, and connect you with professional support resources if needed.

Marketing and Promotions: With your consent, we use your contact information to send personalized bonus offers relevant to your gaming preferences, notify you about new games and features on our platform, announce tournaments and special promotions, send deposit and withdrawal confirmations, and share important updates about your account or our services. You can opt out of marketing communications anytime while still receiving essential account notifications.

Platform Improvement: Technical data helps us understand how players use Mr Jili so we can optimize website and mobile app performance, fix bugs and technical issues quickly, develop new features based on user behavior, improve user interface design for easier navigation, and ensure compatibility across different devices and browsers.

Legal Compliance: We're required by Philippine law to verify player identities to prevent underage gambling, report suspicious transactions to authorities as part of anti-money laundering efforts, maintain records for regulatory audits, respond to legal requests from law enforcement, and ensure fair gaming practices through independent audits.

3. Legal Basis for Data Processing

Under data protection laws, Mr Jili must have a legal basis for processing your personal information. We process your data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our agreement with you when you create an account and use our gaming services.
• Legal Obligation: We must process certain data to comply with Philippine gambling regulations, anti-money laundering laws, and tax requirements.
• Legitimate Interests: We process data to prevent fraud, ensure platform security, and improve our services, which benefits both Mr Jili and our players.
• Consent: For marketing communications and certain types of data collection, we obtain your explicit consent, which you can withdraw at any time.

4. Data Sharing and Third Parties

Mr Jili does not sell your personal information to third parties. However, we do share limited data with trusted partners who help us provide our services. Here's who we share data with and why:

Payment Processors: When you deposit or withdraw funds, we share necessary information with GCash, Maya, GrabPay, Coins.ph, and banking partners to process transactions securely. These providers have their own privacy policies and security measures.

Game Providers: We share limited data with our game suppliers to deliver baccarat, tongits, slots, and other gaming content. They may collect gameplay data to ensure fair outcomes and optimal performance.

Identity Verification Services: To comply with regulations, we use third-party services to verify your government-issued IDs and confirm your age and address. These providers are bound by strict confidentiality agreements.

Customer Support Tools: Our support team uses specialized software to manage customer inquiries. Your communication history may be stored in these systems to provide better assistance.

Analytics Providers: We use analytics tools to understand how players interact with our platform. These tools collect anonymized or aggregated data that cannot identify you personally.

Legal Authorities: We may disclose information to Philippine law enforcement, regulators, or courts when legally required or when we believe disclosure is necessary to prevent illegal activities, protect our rights, or ensure player safety.

All third-party partners are carefully vetted and contractually obligated to protect your data with the same level of security that Mr Jili maintains.

5. Data Security Measures

Protecting your information is our top priority. Mr Jili implements multiple layers of security to prevent unauthorized access, data breaches, and cyber attacks:

Encryption Technology: All data transmitted between your device and our servers uses 256-bit SSL encryption, the same technology used by banks. Your stored personal and financial information is encrypted at rest using advanced encryption standards (AES).

Access Controls: Only authorized Mr Jili personnel can access your personal data, and only when necessary for specific job functions. We use multi-factor authentication, role-based access controls, and regular access audits to prevent internal threats.

Secure Infrastructure: Our servers are hosted in secure data centers with 24/7 monitoring, physical security controls including biometric access, redundant systems to prevent data loss, and regular security updates and patches. We also maintain firewalls and intrusion detection systems to block malicious attacks.

Payment Security: Financial transactions are processed through PCI-DSS compliant systems. We never store complete credit card numbers on our servers. Payment card information is tokenized, meaning we only keep a secure reference code rather than actual card details.

Regular Security Audits: Mr Jili undergoes periodic security assessments by independent cybersecurity firms to identify vulnerabilities before attackers can exploit them. We also participate in responsible disclosure programs where security researchers can report issues safely.

Employee Training: All Mr Jili staff receive regular training on data protection, privacy laws, and security best practices. We maintain strict confidentiality agreements with every employee who has access to player data.

Despite our best efforts, no online platform is 100% secure. If we detect a data breach that affects your account, we will notify you promptly and take immediate steps to minimize impact and prevent future incidents.

6. Your Privacy Rights

As a Mr Jili player, you have important rights regarding your personal information. Here's what you can do and how to exercise these rights:

Right to Access: You can request a copy of all personal data we hold about you. This includes your account details, transaction history, gaming activity, and communications with our support team. Simply contact us at support@mrjili.best, and we'll provide this information within 30 days.

Right to Correction: If any information in your account is inaccurate or outdated, you can update it directly in your account settings or request corrections through customer support. We'll verify changes to sensitive information like payment details to prevent fraud.

Right to Deletion: You can request deletion of your account and associated data. However, we may need to retain certain information for legal or regulatory reasons, such as transaction records for tax purposes or records needed for ongoing investigations.

Right to Object: You can object to certain types of data processing, particularly for marketing purposes. You can opt out of promotional emails by clicking the unsubscribe link in any marketing message or adjusting your preferences in account settings.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format that you can transfer to another service provider if you choose to leave Mr Jili.

Right to Withdraw Consent: Where we process data based on your consent (like marketing communications), you can withdraw that consent at any time. This won't affect the lawfulness of processing before you withdrew consent.

Right to Lodge Complaints: If you believe Mr Jili has violated your privacy rights, you can file a complaint with the National Privacy Commission of the Philippines. We also welcome direct feedback so we can address your concerns immediately.

7. Cookies and Tracking Technologies

Like most websites, Mr Jili uses cookies and similar technologies to improve your experience and analyze platform usage. Here's what you need to know:

Essential Cookies: These are necessary for our website to function properly. They remember your login status, language preferences, and security settings. You cannot disable these cookies without affecting platform functionality.

Performance Cookies: These help us understand how players interact with our site by collecting information about page visits, time spent on different sections, and navigation patterns. This data is aggregated and anonymous.

Functional Cookies: These remember your preferences and choices, such as favorite games, display settings, and previously viewed content, to provide a more personalized experience.

Marketing Cookies: With your consent, these cookies track your activity across our platform to show relevant promotions and measure the effectiveness of our marketing campaigns.

You can control cookie settings through your browser preferences. However, blocking certain cookies may limit your ability to use some features of Mr Jili. Mobile app users can manage similar tracking through device settings.

8. Data Retention Periods

Mr Jili retains your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law:

Data Type	Retention Period
Account Information	Active account duration + 5 years after closure
Transaction Records	7 years (tax and financial regulations)
Gaming Activity	3 years after account closure
Support Communications	2 years after resolution
Marketing Data	Until you opt out or 2 years of inactivity

After these periods, we securely delete or anonymize your data so it can no longer identify you personally. Some anonymized data may be retained indefinitely for statistical analysis and platform improvement.

9. Children's Privacy

Mr Jili services are strictly for adults aged 21 and older. We do not knowingly collect information from individuals under 21. If we discover that a minor has provided personal information, we will immediately delete that data and close the account. Parents or guardians who believe their child has registered on Mr Jili should contact us immediately at support@mrjili.best.

10. International Data Transfers

While Mr Jili primarily serves Filipino players, some of our service providers may be located outside the Philippines. When we transfer data internationally, we ensure adequate protection through standard contractual clauses, participation in recognized data protection frameworks, or other legally approved transfer mechanisms. Your data rights remain protected regardless of where your information is processed.

11. Changes to This Privacy Policy

As our services evolve and data protection laws change, we may update this Privacy Policy periodically. We'll notify you of significant changes through email or prominent notices on our platform. The "Last Updated" date at the bottom of this policy shows when it was most recently revised. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Contact Us About Privacy

If you have questions, concerns, or requests related to your privacy or this policy, our team is here to help. You can reach Mr Jili's Data Protection Officer through:

• Email: support@mrjili.best (Subject: Privacy Inquiry)
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours and resolve requests within 30 days.

For general questions about your account, deposits, withdrawals, or gaming, our 24/7 customer support team is available through live chat on our website.